FAQs

WHO MAKES THE CANDLES AND WAX MELTS?

All candles and wax melts are handpoured by myself. They are all made in small batches to ensure they are the best quality possible. 

WHAT IS YOUR DELIVERY POLICY?

We offer shipment deliveries within the UK. Your orders will be posted via Royal Mail Signed 2nd Class Service, costing £4. If your parcel exceeds the weight of this service, an additional fee may be charged. 

Collection Service can be available. If you have ever previously purchased from me, prior to a website, and would prefer to have the same collection or delivery service, this can be arranged.

Please note Soul Blossom products are made in small batches, or are made to order, this could possibly result in a 5-7 day turnaround. Delivery delays will be advised. 

WHAT IS YOUR RETURN POLICY?

We hope you love your Soul Blossom products, but we do understand that there may be occasions where you wish to return items and we would be happy to rectify any issues for you. If your item is received faulty or damaged, please provide photographic evidence via email. Please use the Contact Us page, within 14 days of receiving your order to discuss further.


If you simply dislike the fragrance, and to be eligible for a return, your item must be UNUSED and in the same condition that you received it. It must also be in the original packaging.

Postage to return to Soul Blossom will be the senders’ responsibility.

WHAT ARE YOUR PAYMENT OPTIONS?

All major cards and PayPal are acceptable methods of payment.

WHERE CAN I ORDER FROM?

Directly through this website, or alternatively we have a lovely stockist on Buckley High Street called Shaz's Shabby Chic (CH7 2ZA)

ARE YOUR CANDLES VEGAN FRIENDLY?

Soul Blossom Candles & fragrances are vegan and eco-friendly.